The following Return Policy applies to both U.S. and International customers:
We test our products and strive to provide excellent service. At our discretion, it is possible for you to return your merchandise within 30 days of receipt. Please contact MySqueakyFloors.com, between 8:30 a.m. and 5:00 p.m. Eastern Standard Time (Monday - Friday) at 845-649-3802 for an RMA (Return Merchandise Authorization) number. The RMA number needs to be written on at least 3 sides of the return package. The return item(s) must arrive sealed/unopened in new condition in the original carton(s). All return shipping arrangements and cost are the sole responsibility of the customer. Refunds will be made after inspection of the merchandise; however, shipping and handling fees are not refundable. Returns after 30 days will be subject to approval and a 15% restocking fee.
Package(s) sent without an RMA number. Customers who call for an RMA number and are turned down because they didn't meet the requirements described above cannot return their package(s) to us. Any package(s) delivered to MySqueakyFloors.com, without an RMA number will become the property of MySqueakyFloors.com, and will not be returned. If we have to sign for any package(s) returned without an RMA number, especially package(s) that were turned down for an RMA number, the package(s) will become the property of MySqueakyFloors.com, and will not be returned. Our signing for any such package(s) will forfeit your rights to a refund from us; and if you contact your credit card company to reverse the charges under these circumstances where an RMA number was not given or a package was sent without an RMA number, we will follow the guidelines listed below under Credit Card Disputes.
At our discretion we will inspect all packages that arrive without an RMA number. If we determine that the item(s) have been used, no refund will be given and the package will not be returned. If we determine that the item(s) were not used, we will refund 50% of the original purchase price. Shipping and handling fees are not refundable. In either case, if you contact your credit card company to reverse the charges because you are not satisfied with the terms as stated above, we will follow the guidelines listed below under Credit Card Disputes.
Credit Card Disputes
The following Credit Card Disputes Policy applies to both U.S. and International customers:
Before you contact your credit card company to remove a charge you don't recognize on your statement, call the telephone number next to the transaction to investigate the charge. In most cases it is not a fraudulent charge; the credit card holder has simply forgotten about the charge.
Credit card disputes, known as "chargebacks" in the industry, take time and energy to get reversed.
We take chargebacks seriously!
We will take action to reverse the chargeback if you contact your credit card company to remove a charge without calling us; or if you dispute the charges because you didn't want to make arrangements to sign, redirect, or pick up the package(s); or if you dispute the charge because someone in the household received the package(s) and you were not made aware of it; or if you dispute the charge because we refused to take back non-returnable "custom" or "specialty" items; or if you dispute the charge because you didn't want to wait for our refund check to arrive; or if you dispute the charge on items that were returned without an RMA (Return Merchandise Authorization) number; or if you dispute the charge because you refused the package(s) due to your country's custom requirements that you pay duties, taxes, and/or any other fees associated with any product(s) you ordered in the US for importation into your country.
If our action to reverse the chargeback is successful, a bill for an administrative fee of $55 to process the chargeback reversal will be sent to you. If we are unsuccessful in our action to reverse the chargeback, we will send you a bill for the original order amount plus a $55 administrative fee.
If an order is refused and returned to us for any reason other than what is outlined for RMA customers, the original shipping and handling cost along with the return shipping cost will be added to the bill along with a 50% restocking fee. If the bill is not paid to us within 30 days from the date of the invoice, it will then be turned over to a collection agency as a delinquent account. If the bill is not paid within 30 days after you've been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This negative report will show up on your credit report in approximately 90+ days and will stay on your credit record for at least seven years.
In cases where the chargeback is clearly fraudulent and with ill intent to obtain merchandise without paying for it, we will file a report with your local police and sheriff's department.
Please call us first to investigate a transaction you don't recognize before contacting your credit card company to remove the charge.
We want you to have a great experience purchasing products through our site. If you receive a damaged or defective product, please email us at firstname.lastname@example.org with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.
Previous revisions 01/30/09, 05/06/09, 06/23/09, 07/03/09, & 11/28/09. This revised policy took effect as of 11/11/10.